Hi Gene, Thank you SO much!!! That totally worked. I owe you one. :) Take Care, Janice
On Sep 10, 2008, at 4:17 PM, Gene LeDuc wrote: > Hi Janice, > > If the person creating the transaction is the requestor, then by > default RT will not Reply (even if the selected action is "Reply to > Requestor"); that seems to be one of the main differences between > Autoreply and Reply. If your case is not one where the requestor is > the transaction creator, then this doesn't apply to you. > Otherwise... You can change this behavior by setting the NotifyActor > variable in your RT_SiteConfig file: > Set($NotifyActor, 1); > > Regards, > Gene > > At 02:28 PM 9/10/2008, Janice Myint wrote: >> Working on RT 3.8.0 with a fresh install. Everything seems to be >> working like a creating a ticket, change status etc. However, when I >> change the update type to Reply to Requestors, no email is sent, even >> though the autoreply and forward emails work. Seems like a config >> issue but I can't seem to find out where to set it. Looking for any >> advice on where to look. > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
