When a new ticket is created by an outside user, "Requestor", via email submission, the email address of the user is added to the "Owners" dropdown list thus making the list very long when the support staff tries to assign ticket ownership to themselves. The privileges are set that only the support staff have "OwnTicket" in the configuration. Was wondering if there was another place to look to set it so only the support staff appears in the Owner dropdown.
Thanks! Janice _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
