It can be pretty frustrating for users to have trouble locating a ticket easily with searches. I can see disabling full-text body searching, but not the simple search fields. The best solution is to use a DB with full-text indexing support. Currently, the wiki has a patch for Oracle and we will be submiting a similar patch for use with PostgreSQL 8.3 and later. Then you get your cake and can eat it too. :)
Cheers, Ken On Thu, Sep 11, 2008 at 05:16:38PM +0200, Hoogstraten, Ton wrote: > Hi all, > > > > I have a question regarding de fulltext search option on the simple > search page. Is it possible to disable this feature there? The idea > behind this is that I don't want a regular user searching the database > like that. Currently if we do a fulltext search the RT server becomes > noticeable slower. Since the database will only grow the time required > to do this will increase affecting other users for a longer period of > time. We try to use the subject field and custom fields to contain > usefull information to search for more quickly. > > > > I know you can't disable fulltext search in general, I just want to make > less obvious for the regular user to use it. > > > > Regards, > > > > Ton Hoogstraten > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
