Kenn, She's doing a simple search. Owner = $USER, Status = Open. It's really ANY custom search that she runs. I made sure she cleared out the search window before creating a new one, but that doesn't seem to help any.
-Ryan -Ryan, - - - What is the information she is trying to get? If she is trying to pull -a Custom Field from tickets in the queue and she does not have -"SeeCustomField" for that CF, then it won't work. Permissions are part -of the checks Query goes thru for seeing data. Hope this helps. - -Kenn -LBNL -- Ryan Stepalavich Linux & Windows Administrator S&S Worldwide, Inc. (800) 537-3451 Ext. 2195 http://www.ssww.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
