Ok. Give me a sec to plow through your questions. - We don't have RTx-Matrix - She can add/remove/resolve/comment on/etc. all tickets in the queue. Even ones that aren't hers. - She has no global permissions. She has full administrator privileges (We just selected all possible options and hit "Submit" for testing) to her local queue. - She was not added via RT e-mail.
This issue popped up about two weeks ago. She's been using RT since 2006. The logs don't show anything exploding over the past couple of weeks. -Ryan Kenneth Crocker wrote: > Ryan, > > > Now you really have my curiosity piqued. I'm usually pretty good > on the permissions stuff. Is she able to perform other functions in a > queue, like add a comment or reply to an email or even modify a > ticket? Also, it would help if you could give me a breakdown of the > global and queue-based permissions you have set. DO you have > RTx-Matrix? That could also help. Did you add her as a user or was she > added automatically by RT via email or something? IF she wasn't added > via WebUI, then perhaps the permissions box hasn't been checked. > Anyway, let me know this stuff, I'm anxious to figure it out. > > > Kenn > LBNL > > On 9/24/2008 9:12 AM, Ryan Stepalavich wrote: >> Kenn, >> >> She's doing a simple search. Owner = $USER, Status = Open. It's >> really ANY custom search that she runs. I made sure she cleared out >> the search window before creating a new one, but that doesn't seem to >> help any. >> >> -Ryan >> >> >> >> >> >> -Ryan, >> - >> - >> - What is the information she is trying to get? If she is trying >> to pull -a Custom Field from tickets in the queue and she does not >> have -"SeeCustomField" for that CF, then it won't work. Permissions >> are part -of the checks Query goes thru for seeing data. Hope this >> helps. >> - >> -Kenn >> -LBNL >> >> >> > -- Ryan Stepalavich Linux & Windows Administrator S&S Worldwide, Inc. (800) 537-3451 Ext. 2195 http://www.ssww.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
