hi again, i was also wondering if anyone knows how i can get rid of some non-custom fields entirely (or simply not display them at all)? such as the CC: and AdminCC: fields, since i have set up RT not to use email in any shape or form (set it up as a simple ticket tracker instead, without any emailing capabilities).. although i would really like to be able to get rid of those fields on my tickets because they'll be showing up every time i create/print a ticket, when they are actually completely useless.
i don't want to start messing with RT's code and break something either.. can someone please offer an alternative, or if not easily feasible, at least some advice as to how to begin/proceed in the coding modification direction? many thanks! Gabriel Cadieux Systems Engineer & IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608-4635 Fax. (613) 830-5320 www.securetechnologies.ca _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
