On Thu, Sep 25, 2008 at 04:07:43PM -0400, Gabriel Cadieux wrote: > hi again, > > i was also wondering if anyone knows how i can get rid of some non-custom > fields > entirely (or simply not display them at all)? such as the CC: and AdminCC: > fields, > since i have set up RT not to use email in any shape or form (set it up as a > simple > ticket tracker instead, without any emailing capabilities).. although i would > really > like to be able to get rid of those fields on my tickets because they'll be > showing > up every time i create/print a ticket, when they are actually completely > useless. >
First, do the maximum through permissions setup. Second, this will not be enough for you I think, you will have to edit RT html code to remove unwanted thinks, that would be not that difficult if you understand html and if possible a little bit of perl/Mason. Have a look here to do it the proper way: http://wiki.bestpractical.com/view/CleanlyCustomizeRT _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
