On Mon, Sep 29, 2008 at 12:14:11PM +0100, Howard Jones wrote: > Every now and then I see discussion on here about looking for stalled > tickets, and notifying their owners... I'd like to do this too, but > first I have a different problem - none of the tickets in my RT are > stalled. Some are 'back-burner' issues that have been open for a year > with no correspondence. > > Is it something I need to do myself with rt-crontool, or are there some > settings somewhere to define the criteria? The RT book just says that > the state 'stalled' exists, but not really how you get there. >
It's just a status like other statuses (open, resolved, ...) you have to set it manually or use a script if you wan't to set it automatically on a time basis. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
