On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote: > Hi. > > I have been trying to figure out to automatically change a ticket status > to open as soon as the "take" button has been selected by a user. > > All users seems to forget to also click on the "Open" button after they > click the "take" button which causes reporting problem. >
Here I made a Take&Open link by editing html/Ticket/Elements/Tab and modify it like this: before: path => "Ticket/Display.html?Action=Take&id=" . $id, after: path => "Ticket/Display.html?Action=Take&Status=open&id=" . $id, _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
