Hi Emmanual. Would i have to change this line on each section I find with the same code or are there only a specific section where this code has to change?
Thanks Johann Emmanuel Lacour wrote: > > On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote: >> Hi. >> >> I have been trying to figure out to automatically change a ticket status >> to open as soon as the "take" button has been selected by a user. >> >> All users seems to forget to also click on the "Open" button after they >> click the "take" button which causes reporting problem. >> > > > Here I made a Take&Open link by editing html/Ticket/Elements/Tab and > modify it like this: > > before: > path => "Ticket/Display.html?Action=Take&id=" . $id, > > after: > path => "Ticket/Display.html?Action=Take&Status=open&id=" . $id, > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Auto-assign-of-ticket-to-Open-if-taken-by-user-tp19733099p19787707.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
