Robert, if the AdminCC is the one who "does" the queue change, RT will not
send him or her an e-mail unless you have NotifyActor set in your
RT_Siteconfig file.
Regards,
Gene
At 10:22 AM 9/30/2008, Robert Keidel wrote:
I try to get a notify mail to all queue members as soon a new ticket comes
in. I believe I found it somewhere in the wiki and I created a scrip that
notifies AdminCC.
Condition: On Queue Change
Action: Notify AdminCC
Template: Global Template Transaction
Stage: TransactionCreate
I can see in the message log that it will notify AdminCC since Scrip 18 is
the scrip I created, but in my mail.log file of the postfix stays empty.
No out going email.
Here is the part from the message log:
Sep 30 10:18:20 testlinux RT:
<<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>
#635/8243 - Scrip 18 QueueTransfer
(/opt/rt38/bin/../lib/RT/Action/SendEmail.pm:302)
Sep 30 10:18:20 testlinux RT:
<<mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED]>
No recipients found. Not sending.
(/opt/rt38/bin/../lib/RT/Interface/Email.pm:338)
Any help would be much appreciated.
Robert Keidel
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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