>> >> I want RT 3.8 to create a new ticket on a predefined queue when a user >> reply by email to a resolved ticket. >> The new ticket must have in the subject “Reopen:” and the new ID. An >> email must be sent automatically to the requestor informing the new ID.
Not sure how it applies to 3.8, but ForkIntoNewTicket (http://wiki.bestpractical.com/view/ForkIntoNewTicket) sounds like what you want: "Summary I use this scrip associated with a condition scrip that only catch correspondence/comment to a closed ticket. This scrip create a new ticket based on the correspondence/comment (subject,to,from,data). " LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
