On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote: > this problem persist, but now I'm able to describe how this "invisible" > tickets have been created. If you simetime cut and paste the part of MS > Excel table (I guess openoffice calc also) and send it to RT or > insert it in RT web-form of new or existing ticket (comment or reply), > so since then RT will NOT display this message and any other further > messages of this ticket. The same problem is with mail attachements. You > can try download this file > (http://home.zcu.cz/~indy/rt-vanishing-tickets.txt.gz), gunzip it and > add in RT as an attachment. In my environment it works for 100%. > > This behavior is a litlle bit annoying :( Does anyone has the same > problem? Or better - solution? :)
It's probably Perl segfaulting in Text::Tabs. There should be some traces about this in the apache error.log. This is what was briefly in NOTES.Debian until a newer version of libtext-quoted-perl (2.04, I believe) worked around it and a newer version of Perl itself (5.10.0) fixed it: INCOMPLETE DISPLAY OF TICKET CONTENTS ------------------------------------- If you can't see all the content of your tickets, you may be hitting a Perl bug that makes it crash with some UTF-8 data sequences. See http://rt.perl.org/rt3/Public/Bug/Display.html?id=40989 . Starting with 3.6.3, a workaround is to remove the libtext-quoted-perl package. Another workaround is to copy /usr/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments into /usr/local/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments and comment out the Text::Quoted call in the local copy. HTH, -- Niko Tyni [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
