You want a running history of correspondence between the requestor and the support team to be included in the body of the reply?
Elias From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Filipe José Silva Clemente Sent: Monday, October 06, 2008 4:45 AM To: [email protected] Subject: [rt-users] RT 3.8 - Reply to the user (requestor) Importance: High Hi, When the support team reply to an user ticket from RT 3.8 web console, i want that all messages the user sent to the support team (in history) goes with the email reply. How can i do this? TIA, Filipe Portugal
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