Hi Andro try to move the line "Depended-On-By: TOP" out of the "Content: ... ENDOFCONTENT" block, e.g. move it above the "Content: ..." line.
This should fix the problem. Good luck! On Oct 9, 2008, at 4:18 PM, Andro Wei wrote: > Hi all > > According to the book: RT Essentials page 94. It say : "Once an > approval is rejected, its original ticket is immediately rejected, > and all of its other approvals are rejected as well." > I test it in my RT system (version 3.8.1), but in fact RT does not > follow the rule mentioned above. > When I rejected the approval, RT system just changed the approval > ticket' status to "Reject", > and the original ticket didn't change anything. Because the approval > ticket's status setted to "Reject", > the original ticket didn't depend on the approval, so the original > ticket displayed in the queue without approving. > > I think the action about Approval does not make sense. > The original ticket should be rejected automatically. > Anyone had the same problem?? And how did you solve it? > Thanks!! > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com best wishes sunnavy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
