Hi sunnavy 1 I checked the scrip, my RT seems to have it. Some info are below: (1) my RT view http://www.nabble.com/file/p19986078/10.png (2) Custom action preparation code(copy from RT web interface): # ------------------------------------------------------------------- # return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or lc($self->TransactionObj->NewValue) eq "deleted" );
my $rejected = 0; my $links = $self->TicketObj->DependedOnBy; foreach my $link (@{ $links->ItemsArrayRef }) { my $obj = $link->BaseObj; if ($obj->QueueObj->IsActiveStatus($obj->Status)) { if ($obj->Type eq 'ticket') { $obj->Comment( Content => $self->loc("Your request was rejected."), ); $obj->SetStatus( Status => 'rejected', Force => 1, ); $T::Approval = $self->TicketObj; # so we can access it inside templates $self->{TicketObj} = $obj; # we want the original id in the token line $rejected = 1; } else { $obj->SetStatus( Status => 'deleted', Force => 1, ); } } } $links = $self->TicketObj->DependsOn; foreach my $link (@{ $links->ItemsArrayRef }) { my $obj = $link->TargetObj; if ($obj->QueueObj->IsActiveStatus($obj->Status)) { $obj->SetStatus( Status => 'deleted', Force => 1, ); } } # Now magically turn myself into a Requestor Notify object... require RT::Action::Notify; bless($self, 'RT::Action::Notify'); $self->{Argument} = 'Requestor'; $self->Prepare; return $rejected; # ------------------------------------------------------------------- # 2 I had checking the log, but I don't know how to read it. I post it is below: (1) when I created ticket, the log is below: Oct 15 10:49:01 darkmoon RT: About to think about scrips for transaction #452 Oct 15 10:49:01 darkmoon RT: About to think about scrips for transaction #453 Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction #454 Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction #455 Oct 15 10:49:02 darkmoon RT: About to think about scrips for transaction #456 Oct 15 10:49:02 darkmoon RT: About to prepare scrips for transaction #456 Oct 15 10:49:03 darkmoon RT: Found 5 scrips for TransactionCreate stage with applicable type(s) Create Oct 15 10:49:03 darkmoon RT: Line: === Oct 15 10:49:03 darkmoon RT: Line: ===Create-Ticket: poreq Oct 15 10:49:03 darkmoon RT: **** Create ticket: create-poreq Oct 15 10:49:04 darkmoon RT: Line: Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Oct 15 10:49:04 darkmoon RT: Line: Depended-On-By: TOP Oct 15 10:49:04 darkmoon RT: Line: Queue: General Oct 15 10:49:04 darkmoon RT: Line: Type: approval Oct 15 10:49:05 darkmoon RT: Line: Owner: andro Oct 15 10:49:05 darkmoon RT: Line: Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. Oct 15 10:49:05 darkmoon RT: Line: ENDOFCONTENT Oct 15 10:49:06 darkmoon RT: About to commit scrips for transaction #456 Oct 15 10:49:06 darkmoon RT: Committing scrip #16 on txn #456 of ticket #69 Oct 15 10:49:06 darkmoon RT: In CreateByTemplate Oct 15 10:49:06 darkmoon RT: Workflow: processing create-poreq of RT::Ticket=HASH(0x4f0ebc0) Oct 15 10:49:07 darkmoon RT: Workflow: evaluating Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: General Type: approval Owner: andro Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT Oct 15 10:49:07 darkmoon RT: Workflow: yielding Subject: Approve purchase order for A10 Depended-On-By: TOP Queue: General Type: approval Owner: andro Content: Someone has created a purchase requisition. Please review andapprove it, so they can spend some money. ENDOFCONTENT Oct 15 10:49:07 darkmoon RT: About to think about scrips for transaction #457 Oct 15 10:49:07 darkmoon RT: About to think about scrips for transaction #458 Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction #459 Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction #460 Oct 15 10:49:08 darkmoon RT: About to think about scrips for transaction #461 Oct 15 10:49:08 darkmoon RT: About to prepare scrips for transaction #461 Oct 15 10:49:09 darkmoon RT: Found 5 scrips for TransactionCreate stage with applicable type(s) Create Oct 15 10:49:09 darkmoon RT: Line: === Oct 15 10:49:09 darkmoon RT: Line: ===Create-Ticket: poreq Oct 15 10:49:09 darkmoon RT: **** Create ticket: create-poreq Oct 15 10:49:10 darkmoon RT: Line: Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Oct 15 10:49:10 darkmoon RT: Line: Depended-On-By: TOP Oct 15 10:49:10 darkmoon RT: Line: Queue: General Oct 15 10:49:10 darkmoon RT: Line: Type: approval Oct 15 10:49:11 darkmoon RT: Line: Owner: andro Oct 15 10:49:11 darkmoon RT: Line: Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. Oct 15 10:49:11 darkmoon RT: Line: ENDOFCONTENT Oct 15 10:49:12 darkmoon RT: About to commit scrips for transaction #461 Oct 15 10:49:12 darkmoon RT: Committing scrip #16 on txn #461 of ticket #70 Oct 15 10:49:12 darkmoon RT: Committing scrip #3 on txn #461 of ticket #70 Oct 15 10:49:12 darkmoon RT: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x50ee288), id 461 Oct 15 10:49:13 darkmoon RT: Working on mailfield To; recipients are Oct 15 10:49:13 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply: Approve purchase order for A10 From: "The default queue via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8 Oct 15 10:49:13 darkmoon RT: Removing deferred recipients from To: line Oct 15 10:49:13 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:14 darkmoon RT: Working on mailfield Cc; recipients are Oct 15 10:49:14 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply: Approve purchase order for A10 From: "The default queue via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8 Oct 15 10:49:14 darkmoon RT: Removing deferred recipients from Cc: line Oct 15 10:49:14 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:15 darkmoon RT: Working on mailfield Bcc; recipients are Oct 15 10:49:15 darkmoon RT: Subject: [realsun.com.tw #70] AutoReply: Approve purchase order for A10 From: "The default queue via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding:utf-8 Oct 15 10:49:15 darkmoon RT: Removing deferred recipients from Bcc: line Oct 15 10:49:15 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:16 darkmoon RT: No recipients found for deferred delivery on transaction #461 Oct 15 10:49:16 darkmoon RT: <[EMAIL PROTECTED]> #70/461 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Oct 15 10:49:16 darkmoon RT: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Oct 15 10:49:16 darkmoon RT: Committing scrip #4 on txn #461 of ticket #70 Oct 15 10:49:17 darkmoon RT: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x50ee288), id 461 Oct 15 10:49:17 darkmoon RT: Working on mailfield To; recipients are Oct 15 10:49:17 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase order for A10 From: "The RT System itself via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:17 darkmoon RT: Removing deferred recipients from To: line Oct 15 10:49:18 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:18 darkmoon RT: Working on mailfield Cc; recipients are Oct 15 10:49:18 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase order for A10 From: "The RT System itself via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:18 darkmoon RT: Removing deferred recipients from Cc: line Oct 15 10:49:19 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:19 darkmoon RT: Working on mailfield Bcc; recipients are Oct 15 10:49:19 darkmoon RT: Subject: [realsun.com.tw #70] Approve purchase order for A10 From: "The RT System itself via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #70 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:19 darkmoon RT: Removing deferred recipients from Bcc: line Oct 15 10:49:20 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:20 darkmoon RT: No recipients found for deferred delivery on transaction #461 Oct 15 10:49:20 darkmoon RT: <[EMAIL PROTECTED]> #70/461 - Scrip 4 On CreateNotify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Oct 15 10:49:20 darkmoon RT: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Oct 15 10:49:21 darkmoon RT: Committing scrip #11 on txn #461 of ticket #70 Oct 15 10:49:21 darkmoon RT: Ticket 70 created in queue 'General' by RT_System (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) Oct 15 10:49:21 darkmoon RT: Assigned create-poreq with 70 Oct 15 10:49:21 darkmoon RT: Handling links for 70 Oct 15 10:49:22 darkmoon RT: Building DependedOnBy link for TOP: 69 Oct 15 10:49:22 darkmoon RT: Handling postponed actions for 70 Oct 15 10:49:22 darkmoon RT: Committing scrip #3 on txn #456 of ticket #69 Oct 15 10:49:22 darkmoon RT: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x4c828c0), id 456 Oct 15 10:49:23 darkmoon RT: Working on mailfield To; recipients are [EMAIL PROTECTED] Oct 15 10:49:23 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10 From: "The default queue via RT" <>Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Auto-Submitted: auto-replied To: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:23 darkmoon RT: Got user mail preference 'Individual messages' for user [EMAIL PROTECTED] Oct 15 10:49:23 darkmoon RT: Removing deferred recipients from To: line Oct 15 10:49:24 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:24 darkmoon RT: Working on mailfield Cc; recipients are Oct 15 10:49:24 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10 From: "The default queue via RT" <>Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Auto-Submitted: auto-replied To: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:24 darkmoon RT: Removing deferred recipients from Cc: line Oct 15 10:49:25 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:25 darkmoon RT: Working on mailfield Bcc; recipients are Oct 15 10:49:25 darkmoon RT: Subject: [realsun.com.tw #69] AutoReply: A10 From: "The default queue via RT" <>Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Auto-Submitted: auto-replied To: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:25 darkmoon RT: Removing deferred recipients from Bcc: line Oct 15 10:49:26 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:26 darkmoon RT: No recipients found for deferred delivery on transaction #456 Oct 15 10:49:26 darkmoon RT: <[EMAIL PROTECTED]> #69/456 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Oct 15 10:49:27 darkmoon RT: <[EMAIL PROTECTED]> sent To: [EMAIL PROTECTED] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333) Oct 15 10:49:27 darkmoon RT: About to think about scrips for transaction #462 Oct 15 10:49:27 darkmoon RT: Committing scrip #4 on txn #456 of ticket #69 Oct 15 10:49:27 darkmoon RT: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x4c828c0), id 456 Oct 15 10:49:28 darkmoon RT: Working on mailfield To; recipients are Oct 15 10:49:28 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch Root via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:28 darkmoon RT: Removing deferred recipients from To: line Oct 15 10:49:28 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:29 darkmoon RT: Working on mailfield Cc; recipients are Oct 15 10:49:29 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch Root via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:29 darkmoon RT: Removing deferred recipients from Cc: line Oct 15 10:49:29 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:30 darkmoon RT: Working on mailfield Bcc; recipients are Oct 15 10:49:30 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch Root via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:30 darkmoon RT: Removing deferred recipients from Bcc: line Oct 15 10:49:30 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:28 darkmoon RT: Removing deferred recipients from To: line Oct 15 10:49:28 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:29 darkmoon RT: Working on mailfield Cc; recipients are Oct 15 10:49:29 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch Root via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:29 darkmoon RT: Removing deferred recipients from Cc: line Oct 15 10:49:29 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:30 darkmoon RT: Working on mailfield Bcc; recipients are Oct 15 10:49:30 darkmoon RT: Subject: [realsun.com.tw #69] A10 From: "Enoch Root via RT" <> Reply-To: In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: realsun.com.tw RT-Ticket: realsun.com.tw #69 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Oct 15 10:49:30 darkmoon RT: Removing deferred recipients from Bcc: line Oct 15 10:49:30 darkmoon RT: Setting deferred recipients for attribute creation Oct 15 10:49:31 darkmoon RT: No recipients found for deferred delivery on transaction #456 Oct 15 10:49:31 darkmoon RT: <[EMAIL PROTECTED]> #69/456 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Oct 15 10:49:31 darkmoon RT: <[EMAIL PROTECTED]> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Oct 15 10:49:31 darkmoon RT: Committing scrip #11 on txn #456 of ticket #69 Oct 15 10:49:32 darkmoon RT: Ticket 69 created in queue 'General' by root (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) (2) When I rejected the approval, the log is below: Oct 15 10:50:45 darkmoon RT: About to think about scrips for transaction #463 Oct 15 10:50:45 darkmoon RT: About to prepare scrips for transaction #463 Oct 15 10:50:46 darkmoon RT: Found 4 scrips for TransactionCreate stage with applicable type(s) Status Oct 15 10:50:46 darkmoon RT: About to commit scrips for transaction #463 Oct 15 10:50:46 darkmoon RT: Committing scrip #11 on txn #463 of ticket #70 Sorry about the verbose log. Thanks for your help! Best regards, Andro sunnavy-2 wrote: > > Hi Andro > > The steps you showed seems ok. > > I suggest you check the following: > > 1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip > ("If an approval is rejected, reject the original and delete pending > approvals" ) > is in the current scrips. > > 2. check the log to see if something weird happened. > Log is always the best friend of debugging. > > On Oct 13, 2008, at 4:55 PM, Andro wrote: > >> Hi sunnavy I show you my practice as below(some image files): Step >> 1. I create an ticket Step 2. Result of creating ticket (including >> the Links) Step3. Ticket in the queue(pending approval) Step4. >> Rejecting the approval Step5. Approval's status change from 'new' >> to 'rejected' Step6. The original ticket still in the queue My >> problem is Step 6 , why the original ticket didn't be rejected ? >> Best regards, Andro Hi Andro Just after you create the original >> ticket, does the ticket depend on the approval ticket? If the header >> stuff is correct, the original ticket should depend on the approval >> ticket, and won't be changed because of the reject thing. All things >> are fine to me. >> View this message in context: Re: Approval workflow problem >> Sent from the Request Tracker - User mailing list archive at >> Nabble.com. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > best wishes > sunnavy > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Approval-workflow-problem-tp19894456p19986078.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com