Dear RT users, I am wondering if there is a way to organize tickets in a queue. For example, we may have a queue called "system administration". But I would like to sort tickets and put them into sub-categories like Email, DNS, DHCP, LDAP, DB.
Is this possible? Any suggestions or comments are very appreciated. Thanks, Alan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
