On Thu, Oct 9, 2008 at 12:06, Alan Cheng <[EMAIL PROTECTED]> wrote: > Dear RT users, > > I am wondering if there is a way to organize tickets in a queue. For > example, we may have a queue called "system administration". But I > would like to sort tickets and put them into sub-categories like Email, > DNS, DHCP, LDAP, DB. Yes. If you do not want to make more queues, try my RTx::Tags plugin on CPAN. You can then tag messages in your sysadmin queue with DNS, etc. and search for them...
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