Hi,
When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address. This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message knowing that the message was sent to both. How can i have a script that notify users and other recipients just using one email message? (FROM: RT3.8 -> TO: [EMAIL PROTECTED] and CC: [EMAIL PROTECTED]) TIA, Filipe Portugal
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