http://wiki.bestpractical.com/view/ScripAction section "Managing notification actions"
On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente <[EMAIL PROTECTED]> wrote: > Hi, > > > > When i reply/resolve a problem and include an email address on the cc: > field, RT fires two differente messages, one for the requestor and another > for the other email address. > > > > This is a problem because i want both requestor and the other recipient (in > cc: field) gets only one message knowing that the message was sent to both. > > > > How can i have a script that notify users and other recipients just using > one email message? (FROM: RT3.8 -> TO: [EMAIL PROTECTED] and CC: [EMAIL > PROTECTED]) > > > > TIA, > > > > Filipe > > Portugal > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
