On Wed, Oct 15, 2008 at 06:02:33PM +0200, Monti gmail wrote: > Hi All, > > I am looking for a way to implement a stack of response templates. > I have a public site which users can open tickets on, I want to prepare some > response templates which I can reply to the requestors. > The templates are common response which I do not want to write or use > copy/paste to reply. I want to either change status or add custom field > which will generate the pre-prepared response automatically. > > I hope I am clear enough and hope to get suggestions on how to do it > (probably using scrips). >
Sure, what you're looking for is RTFM I think: http://www.bestpractical.com/rtfm _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
