Hi All, I am looking for a way to implement a stack of response templates. I have a public site which users can open tickets on, I want to prepare some response templates which I can reply to the requestors. The templates are common response which I do not want to write or use copy/paste to reply. I want to either change status or add custom field which will generate the pre-prepared response automatically.
I hope I am clear enough and hope to get suggestions on how to do it (probably using scrips). Thank you. Motti.
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