[rt-users] E-mail Templates are only a single character

Timothy Butkiewicz Fri, 17 Oct 2008 07:39:50 -0700

I applied the following (sql.queries output) to our RT database (mysql
4.1.18) and now my e-mail templates only list a single character. It
appears to be the first character of the template. Like S or R.


ALTER DATABASE rt3 DEFAULT CHARACTER SET utf8;
ALTER TABLE ACL DEFAULT CHARACTER SET utf8;
ALTER TABLE Attachments DEFAULT CHARACTER SET utf8;
ALTER TABLE Attachments MODIFY Subject VARBINARY(255) NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY Subject VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY ContentType VARBINARY(80) NULL DEFAULT
NULL;
ALTER TABLE Attachments MODIFY ContentType VARCHAR(80) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY Filename VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE Attachments MODIFY Filename VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY Headers LONGBLOB NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY Headers LONGTEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Attachments MODIFY MessageId VARBINARY(160) NULL DEFAULT
NULL;
ALTER TABLE Attachments MODIFY MessageId VARCHAR(160) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY Content LONGBLOB NULL DEFAULT NULL;
ALTER TABLE Attachments MODIFY ContentEncoding VARBINARY(80) NULL
DEFAULT NULL;
ALTER TABLE Attachments MODIFY ContentEncoding VARCHAR(80) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Attributes DEFAULT CHARACTER SET utf8;
ALTER TABLE Attributes MODIFY ContentType VARBINARY(16) NULL DEFAULT
NULL;
ALTER TABLE Attributes MODIFY ContentType VARCHAR(16) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Attributes MODIFY Content BLOB NULL DEFAULT NULL;
ALTER TABLE Attributes MODIFY Description VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE Attributes MODIFY Description VARCHAR(255) CHARACTER SET
utf8 NULL DEFAULT NULL;
ALTER TABLE Attributes MODIFY Name VARBINARY(255) NULL DEFAULT NULL;
ALTER TABLE Attributes MODIFY Name VARCHAR(255) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Attributes MODIFY ObjectType VARBINARY(64) NULL DEFAULT
NULL;
ALTER TABLE Attributes MODIFY ObjectType VARCHAR(64) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE CustomFields DEFAULT CHARACTER SET utf8;
ALTER TABLE CustomFields MODIFY Pattern BLOB NULL DEFAULT NULL;
ALTER TABLE CustomFields MODIFY Pattern TEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE CustomFields MODIFY LookupType VARBINARY(255) NOT NULL
DEFAULT '';
ALTER TABLE CustomFields MODIFY LookupType VARCHAR(255) CHARACTER SET
ascii NOT NULL DEFAULT '';
ALTER TABLE CustomFields MODIFY Type VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE CustomFields MODIFY Type VARCHAR(200) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE CustomFields MODIFY Description VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE CustomFields MODIFY Description VARCHAR(255) CHARACTER SET
utf8 NULL DEFAULT NULL;
ALTER TABLE CustomFields MODIFY Name VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE CustomFields MODIFY Name VARCHAR(200) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE CustomFieldValues DEFAULT CHARACTER SET utf8;
ALTER TABLE CustomFieldValues MODIFY Description VARBINARY(255) NULL
DEFAULT NULL;
ALTER TABLE CustomFieldValues MODIFY Description VARCHAR(255) CHARACTER
SET utf8 NULL DEFAULT NULL;
ALTER TABLE CustomFieldValues MODIFY Name VARBINARY(200) NULL DEFAULT
NULL;
ALTER TABLE CustomFieldValues MODIFY Name VARCHAR(200) CHARACTER SET
utf8 NULL DEFAULT NULL;
ALTER TABLE GroupMembers DEFAULT CHARACTER SET utf8;
ALTER TABLE Groups DEFAULT CHARACTER SET utf8;
ALTER TABLE Groups MODIFY Domain VARBINARY(64) NULL DEFAULT NULL;
ALTER TABLE Groups MODIFY Domain VARCHAR(64) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Groups MODIFY Type VARBINARY(64) NULL DEFAULT NULL;
ALTER TABLE Groups MODIFY Type VARCHAR(64) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Groups MODIFY Description VARBINARY(255) NULL DEFAULT NULL;
ALTER TABLE Groups MODIFY Description VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Groups MODIFY Name VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE Groups MODIFY Name VARCHAR(200) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Links DEFAULT CHARACTER SET utf8;
ALTER TABLE Links MODIFY Target VARBINARY(240) NULL DEFAULT NULL;
ALTER TABLE Links MODIFY Target VARCHAR(240) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Links MODIFY Base VARBINARY(240) NULL DEFAULT NULL;
ALTER TABLE Links MODIFY Base VARCHAR(240) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Links MODIFY Type VARBINARY(20) NOT NULL DEFAULT '';
ALTER TABLE Links MODIFY Type VARCHAR(20) CHARACTER SET ascii NOT NULL
DEFAULT '';
ALTER TABLE ObjectCustomFields DEFAULT CHARACTER SET utf8;
ALTER TABLE ObjectCustomFieldValues DEFAULT CHARACTER SET utf8;
ALTER TABLE ObjectCustomFieldValues MODIFY ContentType VARBINARY(80)
NULL DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY ContentType VARCHAR(80)
CHARACTER SET ascii NULL DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY LargeContent LONGBLOB NULL
DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY ContentEncoding VARBINARY(80)
NULL DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY ContentEncoding VARCHAR(80)
CHARACTER SET ascii NULL DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY Content VARBINARY(255) NULL
DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY Content VARCHAR(255)
CHARACTER SET utf8 NULL DEFAULT NULL;
ALTER TABLE ObjectCustomFieldValues MODIFY ObjectType VARBINARY(255) NOT
NULL DEFAULT '';
ALTER TABLE ObjectCustomFieldValues MODIFY ObjectType VARCHAR(255)
CHARACTER SET ascii NOT NULL DEFAULT '';
ALTER TABLE Principals DEFAULT CHARACTER SET utf8;
ALTER TABLE Principals MODIFY PrincipalType VARBINARY(16) NOT NULL
DEFAULT '';
ALTER TABLE Principals MODIFY PrincipalType VARCHAR(16) CHARACTER SET
ascii NOT NULL DEFAULT '';
ALTER TABLE Queues DEFAULT CHARACTER SET utf8;
ALTER TABLE Queues MODIFY CorrespondAddress VARBINARY(120) NULL DEFAULT
NULL;
ALTER TABLE Queues MODIFY CorrespondAddress VARCHAR(120) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Queues MODIFY CommentAddress VARBINARY(120) NULL DEFAULT
NULL;
ALTER TABLE Queues MODIFY CommentAddress VARCHAR(120) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Queues MODIFY Description VARBINARY(255) NULL DEFAULT NULL;
ALTER TABLE Queues MODIFY Description VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Queues MODIFY Name VARBINARY(200) NOT NULL DEFAULT '';
ALTER TABLE Queues MODIFY Name VARCHAR(200) CHARACTER SET utf8 NOT NULL
DEFAULT '';
ALTER TABLE ScripActions DEFAULT CHARACTER SET utf8;
ALTER TABLE ScripActions MODIFY Argument VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE ScripActions MODIFY ExecModule VARBINARY(60) NULL DEFAULT
NULL;
ALTER TABLE ScripActions MODIFY ExecModule VARCHAR(60) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE ScripActions MODIFY Description VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE ScripActions MODIFY Description VARCHAR(255) CHARACTER SET
utf8 NULL DEFAULT NULL;
ALTER TABLE ScripActions MODIFY Name VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE ScripActions MODIFY Name VARCHAR(200) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE ScripConditions DEFAULT CHARACTER SET utf8;
ALTER TABLE ScripConditions MODIFY ApplicableTransTypes VARBINARY(60)
NULL DEFAULT NULL;
ALTER TABLE ScripConditions MODIFY ApplicableTransTypes VARCHAR(60)
CHARACTER SET ascii NULL DEFAULT NULL;
ALTER TABLE ScripConditions MODIFY Argument VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE ScripConditions MODIFY ExecModule VARBINARY(60) NULL DEFAULT
NULL;
ALTER TABLE ScripConditions MODIFY ExecModule VARCHAR(60) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE ScripConditions MODIFY Description VARBINARY(255) NULL
DEFAULT NULL;
ALTER TABLE ScripConditions MODIFY Description VARCHAR(255) CHARACTER
SET utf8 NULL DEFAULT NULL;
ALTER TABLE ScripConditions MODIFY Name VARBINARY(200) NULL DEFAULT
NULL;
ALTER TABLE ScripConditions MODIFY Name VARCHAR(200) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Scrips DEFAULT CHARACTER SET utf8;
ALTER TABLE Scrips MODIFY CustomPrepareCode BLOB NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY CustomPrepareCode TEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Scrips MODIFY CustomIsApplicableCode BLOB NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY CustomIsApplicableCode TEXT CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY ActionRules BLOB NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY ActionRules TEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Scrips MODIFY CustomCommitCode BLOB NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY CustomCommitCode TEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Scrips MODIFY Stage VARBINARY(32) NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY Stage VARCHAR(32) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Scrips MODIFY Description VARBINARY(255) NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY Description VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY ConditionRules BLOB NULL DEFAULT NULL;
ALTER TABLE Scrips MODIFY ConditionRules TEXT CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE sessions DEFAULT CHARACTER SET utf8;
ALTER TABLE sessions MODIFY id VARBINARY(32) NOT NULL DEFAULT '';
ALTER TABLE sessions MODIFY a_session CHAR NULL DEFAULT NULL;
ALTER TABLE Templates DEFAULT CHARACTER SET utf8;
ALTER TABLE Templates MODIFY Type VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Type VARCHAR(16) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Templates MODIFY Language VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Language VARCHAR(16) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Content CHAR NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Content BLOB NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Description VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE Templates MODIFY Description VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Templates MODIFY Name VARBINARY(200) NOT NULL DEFAULT '';
ALTER TABLE Templates MODIFY Name VARCHAR(200) CHARACTER SET utf8 NOT
NULL DEFAULT '';
ALTER TABLE Tickets DEFAULT CHARACTER SET utf8;
ALTER TABLE Tickets MODIFY Status VARBINARY(10) NULL DEFAULT NULL;
ALTER TABLE Tickets MODIFY Status VARCHAR(10) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Tickets MODIFY Type VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Tickets MODIFY Type VARCHAR(16) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Tickets MODIFY Subject VARBINARY(200) NULL DEFAULT '[no
subject]';
ALTER TABLE Tickets MODIFY Subject VARCHAR(200) CHARACTER SET utf8 NULL
DEFAULT '[no subject]';
ALTER TABLE Transactions DEFAULT CHARACTER SET utf8;
ALTER TABLE Transactions MODIFY Field VARBINARY(40) NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY Field VARCHAR(40) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY Type VARBINARY(20) NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY Type VARCHAR(20) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY OldValue VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE Transactions MODIFY OldValue VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY NewValue VARBINARY(255) NULL DEFAULT
NULL;
ALTER TABLE Transactions MODIFY NewValue VARCHAR(255) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY ReferenceType VARBINARY(255) NULL
DEFAULT NULL;
ALTER TABLE Transactions MODIFY ReferenceType VARCHAR(255) CHARACTER SET
ascii NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY Data VARBINARY(100) NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY Data VARCHAR(100) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Transactions MODIFY ObjectType VARBINARY(64) NOT NULL
DEFAULT '';
ALTER TABLE Transactions MODIFY ObjectType VARCHAR(64) CHARACTER SET
ascii NOT NULL DEFAULT '';
ALTER TABLE Users DEFAULT CHARACTER SET utf8;
ALTER TABLE Users MODIFY WebEncoding VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY WebEncoding VARCHAR(16) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Users MODIFY AuthSystem VARBINARY(30) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY AuthSystem VARCHAR(30) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY PGPKey BLOB NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Password VARBINARY(40) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY MobilePhone VARBINARY(30) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY MobilePhone VARCHAR(30) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY WorkPhone VARBINARY(30) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY WorkPhone VARCHAR(30) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY PagerPhone VARBINARY(30) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY PagerPhone VARCHAR(30) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY ExternalContactInfoId VARBINARY(100) NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY ExternalContactInfoId VARCHAR(100) CHARACTER
SET utf8 NULL DEFAULT NULL;
ALTER TABLE Users MODIFY ContactInfoSystem VARBINARY(30) NULL DEFAULT
NULL;
ALTER TABLE Users MODIFY ContactInfoSystem VARCHAR(30) CHARACTER SET
utf8 NULL DEFAULT NULL;
ALTER TABLE Users MODIFY HomePhone VARBINARY(30) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY HomePhone VARCHAR(30) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Address1 VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Address1 VARCHAR(200) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY ExternalAuthId VARBINARY(100) NULL DEFAULT
NULL;
ALTER TABLE Users MODIFY ExternalAuthId VARCHAR(100) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Comments CHAR NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Comments BLOB NULL DEFAULT NULL;
ALTER TABLE Users MODIFY NickName VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY NickName VARCHAR(16) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Address2 VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Address2 VARCHAR(200) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Timezone VARBINARY(50) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Timezone VARCHAR(50) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY FreeformContactInfo CHAR NULL DEFAULT NULL;
ALTER TABLE Users MODIFY FreeformContactInfo BLOB NULL DEFAULT NULL;
ALTER TABLE Users MODIFY RealName VARBINARY(120) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY RealName VARCHAR(120) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY City VARBINARY(100) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY City VARCHAR(100) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY EmailAddress VARBINARY(120) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY EmailAddress VARCHAR(120) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Users MODIFY EmailEncoding VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY EmailEncoding VARCHAR(16) CHARACTER SET ascii
NULL DEFAULT NULL;
ALTER TABLE Users MODIFY State VARBINARY(100) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY State VARCHAR(100) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Signature CHAR NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Signature BLOB NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Zip VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Zip VARCHAR(16) CHARACTER SET utf8 NULL DEFAULT
NULL;
ALTER TABLE Users MODIFY Organization VARBINARY(200) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Organization VARCHAR(200) CHARACTER SET utf8
NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Lang VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Lang VARCHAR(16) CHARACTER SET ascii NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Gecos VARBINARY(16) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Gecos VARCHAR(16) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Country VARBINARY(50) NULL DEFAULT NULL;
ALTER TABLE Users MODIFY Country VARCHAR(50) CHARACTER SET utf8 NULL
DEFAULT NULL;
ALTER TABLE Users MODIFY Name VARBINARY(200) NOT NULL DEFAULT '';
ALTER TABLE Users MODIFY Name VARCHAR(200) CHARACTER SET utf8 NOT NULL
DEFAULT '';

I went through each of the templates and updated them with the full
text, but upon creating a ticket, rt logs the following:

[Fri Oct 17 14:27:56 2008] [debug]: About to think about scrips for
transaction #2056453 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Oct 17 14:27:56 2008] [debug]: Committing scrip #108 on txn
#2056452 of ticket #255478
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Fri Oct 17 14:27:56 2008] [info]: Auto assign ticket #255478 to user
#1177810 ((eval 608):11)
[Fri Oct 17 14:27:56 2008] [debug]: About to think about scrips for
transaction #2056454 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Fri Oct 17 14:27:56 2008] [debug]: About to prepare scrips for
transaction #2056454 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Fri Oct 17 14:27:56 2008] [debug]: Found 2 scrips for TransactionCreate
stage with applicable type(s) Give
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Fri Oct 17 14:27:56 2008] [error]: Template parsing error: Can't find
string terminator "'" anywhere before EOF at template line 11.

Stack:
  [template:11]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:432]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:336]
  [/opt/rt3/bin/../lib/RT/Template_Overlay.pm:312]
  [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:158]
  [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
  [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
  [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:435]
  [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
  [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt3/bin/../lib/RT/Record.pm:1419]
  [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2796]
  [(eval 608):12]
  [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
  [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
  [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
  [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:177]
  [/opt/rt3/bin/../lib/RT/Record.pm:1419]
  [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:3250]
  [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2961]
 
[/opt/rt3/bin/../local/lib/RT/Interface/Email/Filter/TakeAction.pm:607]
 
[/opt/rt3/bin/../local/lib/RT/Interface/Email/Filter/TakeAction.pm:409]
  [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1274]
  [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt3/bin/../lib/RT/Template_Overlay.pm:427)
[Fri Oct 17 14:27:56 2008] [debug]: About to commit scrips for
transaction #2056454 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:176)
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[rt-users] E-mail Templates are only a single character

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