zbigniew,
I solved this by writing a global scrip that moves the creator of the
transaction into the owner field when the ticket is resolved AND the
owner = nobody. I do the same thing for when a ticket is opened. That
way they don't have to do a "take" and THEN own open it.
Kenn
LBNL
On 10/20/2008 4:32 PM, [EMAIL PROTECTED] wrote:
> Using 3.8.1...
>
> Would like to make some of the existing fields mandatory. In particular,
> Owner. For example, many tickets are being Resolved without actually Taking
> the ticket. Also, making the Subject mandatory. I saw a Javascript hack for
> this, but wondered if there was an easier way. Priority also...
>
> Suggestions?
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