On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> I solved this by writing a global scrip that moves the creator of the > transaction into the owner field when the ticket is resolved AND the > owner = nobody. I do the same thing for when a ticket is opened. That > way they don't have to do a "take" and THEN own open it. Can you post that to this list/the wiki, please? Sounds pretty useful, to me. RIchard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
