On Wed, Oct 22, 2008 at 1:56 AM, Darren Azman <[EMAIL PROTECTED]> wrote: > Hi, > > > > We are having some trouble with using RT. Here is what is happening: > > > > 1. Customer sends in email > > 2. Customer receives auto-reply from us > > 3. We reply to customer > > 4. Customer replies to our email > > 5. Immediately after customer replies to our email, they receive a blank > email from us with previous correspondence
I don't understand what is "a blank email with previous correspondence". Can you describe it more? > There are 6 scrips we use (3 global and 3 queue specific) As I understand requestor is not an AdminCc of a queue or ticket, so most of scrips can be eliminated from the picture: > Scrip 3 > > Condition: On Correspond > Action: Open Tickets > Template: Global template: Blank > Stage: TransactionCreate > > Scrip 5 > > Condition: On Create > Action: Autoreply to Requestors > Template: Auto Reply > Stage: TransactionCreate > > Scrip 6 > > Condition: On Correspond > Action: Notify Requestors > Template: Correspondence > Stage: TransactionCreate If NotifyActor option is set to true then requestor is notified with his own email back. > Please let me know if more info. is necessary. > > > > Thanks!!! > > > > > > Darren Azman > > Director of Business Development > > stickK.com, LLC > > tel: (866) 5-stickK ex.106 > > fax: (347) 584-1818 > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
