Are you using Oracle DB? On Wed, Oct 22, 2008 at 9:01 AM, Darren Azman <[EMAIL PROTECTED]> wrote: > Thanks for the response. > > Blank emails means that as soon as the user sends a response to our email, > the user gets an auto-reply that has the same subject but a blank body other > than the previous correspondence. It's just an unnecessary email the user > receives each time they reply. > > I'm not sure what you mean by the "NotifyActor" option. > > Any additional thoughts? Thanks. > > Darren Azman > Director of Business Development > stickK.com, LLC > tel: (866) 5-stickK ex.106 > fax: (347) 584-1818 > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov > Sent: Tuesday, October 21, 2008 11:57 PM > To: Darren Azman > Cc: [email protected] > Subject: Re: [rt-users] Requestors recieving blank email after replying > > On Wed, Oct 22, 2008 at 1:56 AM, Darren Azman <[EMAIL PROTECTED]> wrote: >> Hi, >> >> >> >> We are having some trouble with using RT. Here is what is happening: >> >> >> >> 1. Customer sends in email >> >> 2. Customer receives auto-reply from us >> >> 3. We reply to customer >> >> 4. Customer replies to our email >> >> 5. Immediately after customer replies to our email, they receive a blank >> email from us with previous correspondence > > I don't understand what is "a blank email with previous > correspondence". Can you describe it more? > >> There are 6 scrips we use (3 global and 3 queue specific) > > As I understand requestor is not an AdminCc of a queue or ticket, so > most of scrips can be eliminated from the picture: > >> Scrip 3 >> >> Condition: On Correspond >> Action: Open Tickets >> Template: Global template: Blank >> Stage: TransactionCreate >> >> Scrip 5 >> >> Condition: On Create >> Action: Autoreply to Requestors >> Template: Auto Reply >> Stage: TransactionCreate >> >> Scrip 6 >> >> Condition: On Correspond >> Action: Notify Requestors >> Template: Correspondence >> Stage: TransactionCreate > > If NotifyActor option is set to true then requestor is notified with > his own email back. > >> Please let me know if more info. is necessary. >> >> >> >> Thanks!!! >> >> >> >> >> >> Darren Azman >> >> Director of Business Development >> >> stickK.com, LLC >> >> tel: (866) 5-stickK ex.106 >> >> fax: (347) 584-1818 >> >> >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
