This sounds like you need the User_Vendor patch.. I know it's been known to work with earlier versions of the ExternalAuth, but is it still needed for the newest version?
http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25 I imagine Mike will be back with words of advice, but may as well make a backup and give this a shot. Elias -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Mollard Sent: Wednesday, October 22, 2008 4:10 PM To: [EMAIL PROTECTED]; RT Users Subject: Re: [rt-users] Ldap Authentication setup question Thanks for the assistance. I have downloaded and installed the latest version of RT-Authen-ExternalAuth-0.06_02, with RT 3.8.1(latest) I seem to have gotten a step further, but still have some issues. When I try and authenticate with an ldap account, my browser reports: "Can't call method "Disabled" on an undefined value at /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../local/lib/RT/User_Vendor.pm line 351, line 273." and my ./var/log/rt.log says: [Thu Oct 23 00:11:07 2008] [warning]: Transaction->Create couldn't, as you didn't specify an object type and id (/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/Record.pm:1439) [Thu Oct 23 00:11:07 2008] [error]: Couldn't get principal for not loaded object (/srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib/RT/User_Overlay.pm:1113) It seems to be connectiong to my ldap, (which was more than it was doing) but fails soon after. Am I missing something? Here is my RT_Siteconfig.pm Set( $rtname, 'mbc.qld.edu.au'); Set($LogToSyslog , 'debug'); Set($LogToScreen , 'debug'); Set($LogToFile , 'debug'); Set($LogDir, 'var/log'); Set($LogToFileNamed , "rt.log"); #log to rt.log #Set(@Plugins,(qw(Extension::QuickDelete))); Set( @Plugins, qw(RT::Authen::ExternalAuth) ); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers, 0); Set($ExternalSettings, { 'My_LDAP' => { 'type' => 'ldap', 'auth' => 1, 'info' => 1, 'server' => 'ldap.mbc.qld.edu.au', #'user' => 'ldaphelpdesk', #'pass' => 'rt_ldap_password', 'base' => 'ou=lab,o=mbc', 'filter' => '(objectClass=inetOrgPerson)', #'d_filter' => '(FILTER_STRING)', 'tls' => 0, 'net_ldap_args' => [ version => 3 ], 'group' => 'cn=GRP_Staff,ou=lab,o=mbc', 'group_attr' => 'groupMembership', 'attr_match_list' => [ 'Name', 'EmailAddress', #'RealName', #'WorkPhone', #'Address2' ], 'attr_map' => { 'Name' => 'cn', 'EmailAddress' => 'mail', 'Organization' => 'l', 'RealName' => 'cn', #'ExternalAuthId' => 'sAMAccountName', #'Gecos' => 'sAMAccountName', 'WorkPhone' => 'telephoneNumber', 'Address1' => 'streetAddress', 'City' => 'l', 'State' => 'st', 'Zip' => 'postalCode', 'Country' => 'co' } } } ); 1; Thanks. Michael. Michael Mollard Network Administrator Moreton Bay College [EMAIL PROTECTED] http://www.mbc.qld.edu.au Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801 Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au ) >>> Mike Peachey <[EMAIL PROTECTED]> 23/10/2008 12:43 am >>> Michael Mollard wrote: > Hi all, > I'm an RT newbie, so be gentle with me. > > I have setup a functioning RT system (on SLES10sp2) What version of RT? > I have installed the RT::Authen::ExternalAuth 0.5. This creates a > <$RT_HOME>/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm > I have edited that file with the correct site-specific ldap stuff. > > Now, what do I need to add to my <$RT_Home>/etc/RT_SiteConfig.pm to activate > the LDAP stuff? Are there any other changes needed? The file $RTHOME/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm is not part of the installation, it simply contains examples for you to paste into your $RTHOME/etc/RT_SiteConfig.pm file. You can alternatively choose to put a line in your RT_SiteConfig to "include" the example file instead of just copying the lines out of it. > The wiki articles (http://wiki.bestpractical.com/view/ExternalAuth) are > helpful to a point, but the Post-Install section (which is apparently the > crux of the setup) is too vague for an RT newbie. I've just read it again and the instructions seem fairly clear. If you can advise what is confusing to you, perhaps we can make it better. If you are using RT 3.8.x then I recommend using this ExternalAuth 0.06_002 instead of 0.05 as it is a pre-release candidate for RT3.8 compatibility. 0.05 was written before 3.8 came out and so requires tweaking before it will work properly with 3.8 and later. You can get it here: http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Authen-ExternalAuth-0.06_02.tar.gz -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ -------------------------------------------------------------------------------- Disclaimer: Whilst every attempt has been made to ensure that material contained in this email is free from computer viruses or other defects, the attached files are provided, and may only be used, on the basis that the user assumes all responsibility for use of the material transmitted. This email is intended only for the use of the individual or entity names above and may contain information that is confidential and privileged. 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