On Oct 24, 2008, at 5:30 PM, James Kyle wrote: > RTFM installing was successful and in all other respects appears to be > functioning fine (same with RT). > > First: click Reply to a RT ticket, select a given RTFM from the drop > down, then click "Go" to apply it. This works as expected. > > Next: Click "update". > > A blank page with the following error is displayed: > https://domain.com/rt/Ticket/Update.html > > Can't call method "Id" on an undefined value at /opt/rt3/local/ > plugins/ > RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 134.
You don't say what versions of RT/RTFM you're using, but this sounds like you have a bogus Link in the system. This should be *harder* to do with rt3.8.1 and rtfm2.4.0 but was very easy to do with earlier versions. If you changed your $Organization setting it might also cause a problem. Try turning on LogStackTraces and maybe you'll be able to see what is being passed into the uri parsing routine and failing. -kevin > However, the reply is successfully logged and any notifications emails > are sent out correctly. > > Here's the function referred to in the error: > http://pastebin.com/m2e7d01c8 > > Any help greatly appreciated, > > james kyle > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
