To all,
I'm trying to pre-set a ticket owner based on the value of an incoming
CF that is set during ticket creation. What I have is this
Condition: On Create
Action: User-Defined
Template: Blank
Stage: TransactionBatch
Custom Action Prep Code:
my $ticket = $self->TicketObj;
return unless ($ticket->OwnerObj->Name() eq 'Nobody' );
Custom Action Cleanup Code:
# set up variables
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $org = $ticket->FirstCustomFieldValue('CF Name')
# condition setting owner ID on value of CF CF Name
if ($org = 'XXX')
{
$ticket->SetOwner->Name('Persons User Name1', 'Force');
}
elseif ($org = 'XY XY')
{
$ticket->SetOwner->Name('Persons User Name2', 'Force');
}
return 1;
The ticket owner is not being set. The ticket is created and all other
fields, including the CF, are being created.
Any ideas? Thanks.
Kenn
LBNL
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