Hello, nice to meet you :)
Yesterday I've installed version 3.8.1 on my debian box, and I can't start it. What I have: Debian "Etch" with 2.6.21-2 Apache 2.2.4 running with mod_perl/2.0.3 and Perl/v5.8.8 (fastcgi is currently disabled) and other modules RT 3.8.1 access to root account :) What I did: ./configure --prefix="/usr/local/rt-3" - successfull database and user created - successful config in etc/RT_SiteConfig.pm - done fixed all dependencies with make fixdeps tested all dependencies: "All dependencies have been found." successful 'make install' reinstall with perl -MCPAN -e'install Bundle::Apache2' reinstalled like above DBIx::SearchBuilder (desperation, yes) checked permissions of path to RT.pm - okay created /etc/apache2/inc/request-tracker included in /etc/apache2/sites-enabled/ssl-my.ssl.host.name (content: below) even tried "downgrade" rt to 3.8.0 - nothing changed What is going on: When I did 'apache2ctl graceful' apache silently died with (in error log): [Fri Oct 31 09:39:54 2008] [notice] Graceful restart requested, doing restart [Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor: apr_socket_accept: (client socket) [Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor: apr_socket_accept: (client socket) [Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor: apr_socket_accept: (client socket) [Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor: apr_socket_accept: (client socket) [Fri Oct 31 09:40:26 2008] [error] Can't locate object method "Config" via package "RT" at /usr/local/rt-3/bin/webmux.pl line 100.\nBEGIN failed--compilation aborted at /usr/local/rt-3/bin/webmux.pl line 101.\nCompilation failed in require at (eval 244) line 1.\n [Fri Oct 31 09:40:26 2008] [error] Can't load Perl file: /usr/local/rt-3/bin/webmux.pl for server my.ssl.host.name:443, exiting... ...and I had to comment out "Include /etc/apache2/inc/request-tracker" in <VirtualHost> in /etc/apache2/sites-enabled/ssl-my.ssl.host.name I'm writing here because I'm unfortunately not a perl hacker and I can't force "this things" to work. I've searched this list archive and web but I can't find anything corresponding. == /etc/apache2/inc/request-tracker Alias /rt "/usr/local/rt-3/share/html" AddDefaultCharset UTF-8 # PerlModule Apache::DBI PerlRequire "/usr/local/rt-3/bin/webmux.pl" <Directory /usr/local/rt-3/share/html> AllowOverride All Options ExecCGI +FollowSymLinks </Directory> <Location /rt/NoAuth/images> SetHandler default </Location> <Location /rt> SetHandler perl-script PerlResponseHandler RT::Mason # PerlHandler RT::Mason - this one was from http://wiki.bestpractical.com/view/DebianStableInstallGuide </Location> === end of /etc/apache2/inc/request-tracker === parts of /etc/apache2/sites-enabled/ssl-my.ssl.host.name NameVirtualHost ip.add.re.ss:443 <VirtualHost ip.add.re.ss:443> SSLEngine on DocumentRoot /var/www/ [cut...] Include /etc/apache2/inc/some-file Include /etc/apache2/inc/some-other-file # commented out because server dies # Include /etc/apache2/inc/request-tracker </VirtualHost> === end of /etc/apache2/sites-enabled/ssl-my.host.name === /usr/local/rt-3/etc/RT_SiteConfig.pm Set( $rtname, 'my.ssl.host.name'); #Set(@Plugins,(qw(Extension::QuickDelete))); Set($Organization , "my.domain.name"); Set($OwnerEmail, 'rtowner'); Set($RTAddressRegexp, '[EMAIL PROTECTED]'); Set($SMTPServer, 'localhost'); Set($SMTPFrom, '[EMAIL PROTECTED]'); Set($CorrespondAddress , 'RT_CorrespondAddressNotSet'); Set($CommentAddress , 'RT_CommentAddressNotSet'); Set($MinimumPasswordLength , "8"); Set($Timezone , 'Europe/Warsaw'); Set($DatabaseType , 'mysql'); Set($DatabasePassword , 'very-long-pw'); Set($PlainTextPre, 1); Set($MaxAttachmentSize , 50000000); Set($WebDefaultStylesheet, 'web2'); Set($WebDomain, 'my.host.name' ); Set($WebPath, "/rt"); Set($WebPort, 443);# + ($< * 7274) % 32766 + ($< && 1024)); Set($WebBaseURL, 'https://' . RT->Config->Get('WebDomain') . ':' . RT->Config->Get('WebPort')); Set($WebURL, RT->Config->Get('WebBaseURL') . RT->Config->Get('WebPath') . "/"); Set($WebSecureCookies, 1); Set( %GnuPG, Enable => 1, OutgoingMessagesFormat => 'RFC', # Inline AllowEncryptDataInDB => 0, ); 1; === end of RT_SiteConfig.pm Also I added to /etc/aliases: === it: "|/usr/local/rt-3/bin/rt-mailgate --queue 'General' --action correspond --url https://my.ssl.host.name/rt"; === I have no clue :) Thanks in advance. best regards, -- Olgierd Ziolko "Real stupidity beats artificial intelligence every time." _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
