We have a ticket in our RT 3.6.6 installation containing correspondence which belongs to a different ticket.
(A user followed up on a ticket using a new message with a changed subject line, sent direct to one of my technicians, rather than replying to the RT system's address. The technician pasted the tag in the subject line and forwarded the messages to RT - but unfortunately pasted the wrong tag, resulting in the messages being attached to the wrong ticket). I know how to identify the transaction numbers (from the links to the transactions in the ticket history), but is there any easy way to move the transactions to the correct ticket? Jonathan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
