Hi, I have set up RT and configured the mail correctly, when a user creates a ticket he gets the Autoreply template content with "From:" field = Queue Description. When I reply to a ticket, the user gets the "From:" field with my name and the queue email address.
How can I set the "from:" field to be always the Queue Description? I tried to edit the Blank template and put "From: Queue Desc." but it did not work... any suggestions?
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
