Hi, sorry to nag, anyone has the knowledge to assist with my issue below? Thank you.
On Sun, Nov 2, 2008 at 11:03 AM, Monti gmail <[EMAIL PROTECTED]> wrote: > Hi, > > I have set up RT and configured the mail correctly, when a user creates a > ticket he gets the Autoreply template content with "From:" field = Queue > Description. > When I reply to a ticket, the user gets the "From:" field with my name and > the queue email address. > > How can I set the "from:" field to be always the Queue Description? > I tried to edit the Blank template and put "From: Queue Desc." but it did > not work... > > any suggestions? >
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