Hi again, I'll try to be clearer, how can I change the "Take" action for un-owned ticket so it will also move the ticket to "Investigation" queue?
On Sun, Nov 2, 2008 at 4:49 PM, Monti gmail <[EMAIL PROTECTED]> wrote: > Hi All, > > I have set up 3 queues in RT: Inbox, Spam, Investigation. > All tickets are open against Inbox queue, than onDuty engineer needs to > inspect the ticket and decide if it is a spam or a real ticket. > If it is a spam, the ticket will be moved to the Spam queue and if it is > real it will be moved to Investigation queue. > > I am looking for a way to shorten the steps of moving a ticket to different > queue by modifying the "Take" action to also move the queue and add another > action "Spam" to move the tickets to the Spam queue and close the ticket. > > I searched the Wiki and the rt-users forum and could not find a way to do > it, if anyone had implemented this I will be thankful to get some advices. > > Cheers, >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
