Hi All, I have set up 3 queues in RT: Inbox, Spam, Investigation. All tickets are open against Inbox queue, than onDuty engineer needs to inspect the ticket and decide if it is a spam or a real ticket. If it is a spam, the ticket will be moved to the Spam queue and if it is real it will be moved to Investigation queue.
I am looking for a way to shorten the steps of moving a ticket to different queue by modifying the "Take" action to also move the queue and add another action "Spam" to move the tickets to the Spam queue and close the ticket. I searched the Wiki and the rt-users forum and could not find a way to do it, if anyone had implemented this I will be thankful to get some advices. Cheers,
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