Hi John, > im using RT 3.8.1, and have googled this issue extensively to no avail. > > RT 3.8.1 migrated from 3.4.5 > mysql 5 upgraded from mysql4 with both the RT updates > as well as the UPDATE.mysql schema updates applied apache 2.x > > loading a merged ticket takes on the order of 1-2 minutes in some cases. > often times fetching a merged ticket results in an apache timeout while > waiting on the script.
Maybe it's this: RT tries to write hundreds of messages to syslog when opening merged tickets ... Try to decrease that using Set($LogToSyslog , 'info'); in RT_SiteConfig.pm --> See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692 Regards, Tom -- Schwarz Computer Systeme GmbH Altenhofweg 2a 92318 Neumarkt http://www.schwarz.de ___________________________________________ Geschaeftsfuehrer: Manfred Schwarz Sitz der Gesellschaft: Neumarkt i.d.Opf. Registergericht: AG Nuernberg, HRB 11908 ___________________________________________ Diese eMail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese eMail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese eMail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.
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