congratulations Thomas, this was the problem! RT is humming along nicely now. ill add this under performance tips in the wiki :)
John Roman Lexmark Intl. ----- Original Message ----- From: "Knaupp, Thomas" <[EMAIL PROTECTED]> Date: Friday, November 7, 2008 7:36 Subject: Re: [rt-users] RT 3.8.1 merged tickets slow To: 'JOHN ROMAN' <[EMAIL PROTECTED]>, "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> > Hi John, > > > im using RT 3.8.1, and have googled this issue extensively to > no avail. > > > > RT 3.8.1 migrated from 3.4.5 > > mysql 5 upgraded from mysql4 with both the RT updates > > as well as the UPDATE.mysql schema updates applied apache 2.x > > > > loading a merged ticket takes on the order of 1-2 minutes in > some cases. > > often times fetching a merged ticket results in an apache > timeout while > > waiting on the script. > > > Maybe it's this: RT tries to write hundreds of messages to > syslog when opening merged tickets ... > > Try to decrease that using > Set($LogToSyslog , 'info'); > in RT_SiteConfig.pm > > --> See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692 > > > Regards, > Tom > > > > -- > Schwarz Computer Systeme GmbH > Altenhofweg 2a > 92318 Neumarkt > http://www.schwarz.de > ___________________________________________ > > Geschaeftsfuehrer: Manfred Schwarz > Sitz der Gesellschaft: Neumarkt i.d.Opf. > Registergericht: AG Nuernberg, HRB 11908 > ___________________________________________ > > Diese eMail enthaelt moeglicherweise vertrauliche und/oder > rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige > Adressat sind oder diese eMail irrtuemlich erhalten haben, > informieren Sie bitte sofort den Absender und vernichten Sie > diese eMail. Das unerlaubte Kopieren sowie die unbefugte > Weitergabe dieser Mail ist nicht gestattet. > > This email may contain confidential and/or privileged > information. If you are not the intended recipient (or have > received this email in error) please notify the sender > immediately and destroy this email. Any unauthorized copying, > disclosure or distribution of the material in this email is > strictly forbidden. >
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