Hi all, We've been using Horde+whups system for helpdesk in our University for the past 3 years. We recently upgraded it from a very old version and everything got hosed. We are planning to move to a better ticketing system that is more stable and can be upgraded later without breaking the existing infrastructure (databases, etc.). I heard good things about RT.
My questions to you guys are the following: 1) We use a FreeBSD system. I see that there is a port available (rt36) for version 3.6 but none for 3.8 yet. Is it ok if I go ahead and install rt36 now and later on upgrade to rt38 whenever it is available? If not, do you suggest that I manually download the latest version of rt3.8.1 and then install it from the source? Which method is safer/easier for upgrades in the long run? 2) If FreeBSD systems are not well supported, we can also move to a Linux system. Is it better to use a Linux system? 3) I've been reading that RT is memory intensive. Is 2 GB enough? This machine also runs the DHCP server. Do you guys recommend to have a separate system for RT? I hope these questions belong to this list. If not, can you please point me to the correct list? Thanks, Joe the rtuser :)
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