On 2008/11/7 Joe Mailinglists <[EMAIL PROTECTED]> wrote: > Hi all, > > We've been using Horde+whups system for helpdesk in our University > for the past 3 years. We recently upgraded it from a very old version and > everything got hosed. We are planning to move to a better ticketing system > that is more stable and can be upgraded later without breaking the existing > infrastructure (databases, etc.). I heard good things about RT. > > My questions to you guys are the following: > 1) We use a FreeBSD system. I see that there is a port available (rt36) for > version 3.6 but none for 3.8 yet. Is it ok if I go ahead and install > rt36 now and later on upgrade to rt38 whenever it is available? If not, > do you > suggest that I manually download the latest version of rt3.8.1 and then > install > it from the source? Which method is safer/easier for upgrades in the long > run?
We also run this OS on our servers and we've been running RT over FreeBSD for years. There's a port for the v3.8 in progress. Check this out: http://lists.freebsd.org/pipermail/freebsd-ports/2008-August/050271.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
