Hi, I'm sorry if this is noobish, but I'm having trouble figuring out how to do it We use a service called phonetag to take voicemails and transcribe them (with attached .wav files) to emails that reach our helpdesk. The problem is about 75% of them are blank, because the caller did not leave a message.
When that happens the email comes in saying "We're sorry, the caller hung up before leaving a message". I'd like to look for "the caller hung up" and have RT reject any tickets from emails containing that. I tried writing my own conditions based on some samples I found online but I can't quite get it working, can anyone recommend some documentation that would get me on the right track, or any other kind of help? -Steve
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