Clean up this: http://wiki.bestpractical.com/view/ReplyBasedUponContent Apply this action with obviouse changes: http://wiki.bestpractical.com/view/ResolveTicket
On Mon, Nov 10, 2008 at 9:04 PM, Steve Hopps <[EMAIL PROTECTED]> wrote: > Hi, I'm sorry if this is noobish, but I'm having trouble figuring out how to > do it > We use a service called phonetag to take voicemails and transcribe them > (with attached .wav files) to emails that reach our helpdesk. The problem is > about 75% of them are blank, because the caller did not leave a message. > When that happens the email comes in saying "We're sorry, the caller hung up > before leaving a message". I'd like to look for "the caller hung up" and > have RT reject any tickets from emails containing that. > I tried writing my own conditions based on some samples I found online but I > can't quite get it working, can anyone recommend some documentation that > would get me on the right track, or any other kind of help? > -Steve > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
