Hi Kevin, a good starting point for all kind of scripting is the rt wiki ( http://wiki.bestpractical.com) and if you look for some special scrips/templates, have a closer look onto: http://wiki.bestpractical.com/view/Contributions
What you are looking for is something similar to: http://wiki.bestpractical.com/view/OnCustomFieldValueChange Condition: http://wiki.bestpractical.com/view/OnCustomFieldValueChange Action: http://wiki.bestpractical.com/view/SendEmailAction Template: http://wiki.bestpractical.com/view/EmailGroup I have also zero perl knowledge, but most of my problems are fixed with the help of the wiki content. Torsten 2008/11/11 Kevin Rhodes <[EMAIL PROTECTED]> > Could someone provide some assistance on the following: > > I have a custom field called Severity with values of 1,2,and 3. If > severity is 3 is selected I need RT to send an email to a group email > address. Levels 1 & 2 should only send the standard email. I have > almost no perl experience and no idea how to write a scrip. Please > assist if you can. > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
