> I am now so sick of seeing this message and not able to sort it. Can > anyone PLEASE tell me how to sort this out once and for all?
Your RT log should have error message that correspond to this. Look in /var/log/messages (assuming a reasonably common syslog configuration), and make sure you're logging debug priority messages. In RT_*Config.pm: Set($LogToSyslog , 'debug'); (But note recent messages to this list regarding the performance impact of logging at this priority level). You should be able to trigger this problem on demand in order to diagnose it. Get a copy of the message that triggered the error, and then pipe it to: /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/ You should see useful error messages either on your screen or in the log. -- Lars Kellogg-Stedman <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
