I have a custom field that I use to group our problems into categories (Software-MS Office, Hardware-Router, etc). We also populate the "hours worked" field as we work tickets. Is there some way I can produce a report showing a sum of hours worked for each problem category? Or, if anyone uses a different approach to a similar problem, those suggestions are also appreciated. I'm just trying to come up with a good way to demonstrate how my department is spending its hours.
-Adrian
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
