I'm running 3.8.1, in case that's important.
-Adrian From: Adrian Schmitz Sent: Tuesday, November 18, 2008 11:34 AM To: '[email protected]' Subject: Reporting hours worked by category I have a custom field that I use to group our problems into categories (Software-MS Office, Hardware-Router, etc). We also populate the "hours worked" field as we work tickets. Is there some way I can produce a report showing a sum of hours worked for each problem category? Or, if anyone uses a different approach to a similar problem, those suggestions are also appreciated. I'm just trying to come up with a good way to demonstrate how my department is spending its hours. -Adrian
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