Have just run a test and it seems like it is taking longer for a reply to ticket to go through than it does for an initial create it took a minute for the create and 10 minutes for reply
-----Original Message----- From: Asif Iqbal [mailto:[EMAIL PROTECTED] Sent: Thursday, November 20, 2008 12:31 PM To: Joe Charbonneau Cc: [email protected] Subject: Re: [rt-users] tickets replied to or created via email taking long time to be created Run it in debug mode, like the following as an example. That may reveal the problem. echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help --action correspond --url https://ticket.company.net --debug On Thu, Nov 20, 2008 at 12:24 PM, jacharbonneau <[EMAIL PROTECTED]> wrote: > > I have been noticing when replying or creating a ticket via email is taking > anywhere from 10 to 15 mins to get through and post into rt and send the > corresponding email out. I have the fetchmail daemon set to poll every15 > secs set daemon 15 so i am not sure where to go from here with this. The > server that the RT instance is on is a vm server the os is freebsd and > space is starting to get limited I am not sure if this has anything to do > with the lag in posting on rt problem but thought i would put that in. Is > there another file that i can look at besides fetchmailrc to try and get the > posting and emails to go through faster? > -- > View this message in context: http://www.nabble.com/tickets-replied-to-or-created-via-email-taking-lon g-time-to-be-created-tp20606154p20606154.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
