Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that will notify the owner who just click the button "take", to assign the case to themselves.
The normal script of condition "on create" or "on owner change" does not send an email to the new owner. However if you change the owner through the basics window the script is fired, but "Take" has some other kind of condition or flags. ANy help would be appreciated. Thanks Johann -- View this message in context: http://www.nabble.com/Notification-to-new-owner-when-case-%22take%22-tp20630794p20630794.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
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