thanks, I have enabled this setting but since it is global this is causing some problems...
When a client replies back to an email that was send out to them, they get another email back with their message that was typed, so the same for the RT users. Is there any way to stop this, would have been so much easier if the notifyactor was in the action list for scripts :) Thanks Johann -- View this message in context: http://www.nabble.com/Notification-to-new-owner-when-case-%22take%22-tp20630794p20820548.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
