Hi, Thanks for the reply... I was thinking along the same line when I first encountered this issue.
When I go to Configuration -> Global -> Group Rights: Under Everyone group, I only have "CreateTicket, ModifySelf, and ReplyToTicket' rights granted. When I go to Configuration -> Global -> User Rights: I do not have anything granted to any user (except for RTAdministrator who has SuperUser rights). So, I am bit lost on this... Thanks Daksh ----- Original Message Follows ----- From: "Ruslan Zakirov" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Cc: [email protected] Subject: Re: [rt-users] RT - upgrade; small issue Date: Tue, 25 Nov 2008 03:15:44 +0300 > Most probably you have granted OwnTicket right to too many > users, may be 'Everyone' group. > > On Tue, Nov 25, 2008 at 12:34 AM, daksh > > <[EMAIL PROTECTED]> wrote: Hi, > > I am working on upgrading our RT from 3.2.2 to 3.8.1 > > Here is server info: > > Server running RT3.2.2 > > RHEL 4 > > Apache/1.3.33 > > MYSQL 4.0.22 > > PHP 4.3.11 > > PERL 5.8.8 > > > > Server running RT3.8.1 > > RHEL 5 > > Apache/2.2.9 > > MYSQL 5.0.51a > > PHP 5.2.6 > > PERL 5.10.0 > > > > For most part, my upgrade worked (thanks to README, > > UPGRADING and UPGRADING.mysql guide). One issue I see is > > , after I login when I go to "Tickets" (on the left > > column) the page takes very long to load (over 2 > > minutes). After the page loads, when I click on down > > arrow for "Owner" I have hundreds of users. > > > > On my old RT server, I have less then 20 people under > > "Owner". I do not see a table called owner, so I am not > > sure where this is getting populated from? > > > > I will greatly appreciate any help on this matter. > > Thanks > > > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from > > O'Reilly Media. Buy a copy at > http://rtbook.bestpractical.com > > > > > -- > Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
